Yes. Our collection is engineered using high-grade, tarnish-resistant materials designed to seamlessly handle exposure to water. To ensure long-lasting brilliance, we simply recommend wiping items down with a soft, clean cloth after swimming or showering.

To optimize finish longevity, avoid continuous direct exposure to harsh cosmetic sprays, perfumes, or heavy oils. When not in use, store your jewelry in a cool, dry place inside its original premium NOVIA pouch or a lined jewelry container to minimize natural atmospheric friction.

If your jewelry becomes dull or dirty, we recommend using a soft brush (a make-up brush or soft toothbrush) and an organic cleaning spray or non-detergent soap. Rinse with warm water and air dry.

You can also use a lint-free jewelry polishing cloth. If your jewelry needs a deep cleaning, please take it to your local jeweler or email us.

Local taxes and processing fees are calculated accurately during the checkout screen based on your delivery address destination. For international shipments outside our standard postal fulfillment corridors, any regional custom import fees or local handling duties remain the responsibility of the recipient.

We stand firmly by our exceptional structural quality. NOVIA provides an exclusive 365-day manufacturing warranty on all signature collections covering any unexpected material failures or structural finish defects. This policy excludes standard cosmetic abrasions or structural damage caused by accidental mishandling.

If an item encounters damage past our standard coverage window, please reach out directly to our dedicated care concierge team with structural reference photos. We can review the piece and advise on dynamic repair availability or provide optimization options to help restore your favorite jewelry.

We want you to confidently admire your collection selections. NOVIA proudly provides a streamlined 30-day return or product exchange window from your recorded package delivery date. All returned jewelry must remain completely unworn, scratch-free, and inside its original luxury packaging layers to qualify for processing.

As our company grows, please be patient with us.

Our items are made to order, and most items take 7-10 days to make and ship out as soon as they are finished.

Any order with engraving or personalized stone arrangements usually take 2-3 weeks to make.

Bespoke and custom items take an estimate of 6-8 weeks to make before shipping.

If your order is a rush item please email us and we will do everything we can to get it to you on time!

Yes! We will send you a tracking number as soon as the items ships.