Shipping policy

At novia fine, your experience should feel effortless from the moment you discover us to the day your piece arrives. That's why we offer free tracked shipping on every Canadian order — what you see at checkout is what you pay.

Where We Ship

We currently ship across all of Canada, from major cities to remote communities. Every order arrives with tracked delivery so you can follow it to your door.

We're working on expanding to other regions. Sign up for our newsletter to be the first to know when international shipping opens up.

Shipping Costs

Free tracked shipping on all Canadian orders. No minimum order value, no hidden fees at checkout.

Every order includes:

  • Tracked delivery with a tracking number
  • Careful packaging
  • Order confirmation by email
  • Shipping notification when your piece is on the way

Delivery Times

Because every novia fine piece is made to order, our timeline includes both production and shipping. Most orders arrive within 12 to 16 business days from the day you place your order.

Smaller items like mugs and stickers can sometimes arrive a few days sooner. Larger embroidered apparel and made-to-order pieces typically take the full 12–16 day window.

Delivery times are estimates and may vary slightly based on your location, carrier capacity, and seasonal volume (holidays, major sales events).

Why It Takes 12 to 16 Days

Nothing in our catalog sits on a shelf waiting to be sold. When you place an order, your piece is printed, embroidered, or finished by our production partners, then quality-checked and shipped to you with tracked delivery.

It means:

  • No mass production
  • No overstock or waste
  • A piece made specifically for you

The trade-off is a small wait — and we think it's worth it.

Shipping Carriers

We partner with trusted tracked delivery carriers to bring your order to your door safely. The specific carrier used for your order depends on your delivery address and the items you ordered.

Order Tracking

Once your order ships, you'll receive an email with:

  • Your tracking number
  • A direct link to the carrier's tracking page
  • An estimated delivery window

You can also log into your account at any time to check your order status.

Delays & Missing Packages

While we work hard to meet our delivery estimates, occasional delays can happen due to weather, carrier issues, or peak shipping seasons.

If your order hasn't arrived after the estimated delivery window:

  • Check your tracking link for the latest status
  • Look around your delivery area (porch, mailbox, neighbours, building lobby)
  • Contact your local carrier with the tracking number
  • If you still can't locate your package, email us at support@noviafine.com within 30 days of the shipping date

We'll investigate with the carrier and work with you to resolve the issue — whether that's a replacement, refund, or further investigation.

Wrong or Damaged Address

Please double-check your shipping address before completing checkout. Once an order is placed, we can update the address only if:

  • The order has not yet entered production
  • You contact us within 30 minutes of placing the order

Email support@noviafine.com immediately if you spot an error. After production begins, we cannot guarantee address changes.

Orders returned to us due to incorrect addresses, refused delivery, or unclaimed packages can be reshipped to a corrected address (a reshipping fee may apply) or refunded.

Damaged Items on Arrival

If your order arrives damaged, please contact us within 7 days of delivery at support@noviafine.com with:

  • Your order number
  • Photos of the damage
  • A brief description

We'll respond within 24 hours with a free replacement or full refund — your choice.

For full return and refund details, please see our Returns & Refund Policy.

Taxes & Duties

For Canadian orders, applicable taxes (GST/HST/PST based on your province) are calculated and shown at checkout. There are no surprise customs duties or fees on Canadian shipments — everything is included in your total.

Need Help?

If you have questions about a shipment or need help locating your order, our team is here.

Email: support@noviafine.com
Hours: Monday – Sunday, 8:00 AM – 6:00 PM EST
Response Time: Within 24 hours

Mailing Address:
novia fine
52 Churchill Ave
Toronto, ON, M6J 2B4
Canada

We're committed to a smooth, stress-free experience — from the moment you place your order to the day your piece arrives.