Privacy Policy

Last Updated: June 18, 2026

At novia fine, your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit noviafine.com, make a purchase, or interact with us. It also explains your rights and the choices you have about how your information is handled.

By accessing or using our website and services, you agree to the practices described in this Policy. If you do not agree, please refrain from using our services.

For the purposes of this Policy, "you" and "your" refer to any user of our services, including customers, website visitors, and other individuals whose personal information we collect.

Who We Are

Store Name: novia fine
Website: noviafine.com
Mailing Address: 52 Churchill Ave, Toronto, ON, M6J 2B4, Canada
Email: support@noviafine.com
Hours: Monday – Sunday, 8:00 AM – 6:00 PM EST
Country: Canada

novia fine is a Canadian label. Our business is subject to Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec's Law 25.

Personal Information We Collect

We collect personal information in three main ways: when you visit our site, when you place an order, and when you contact us.

1. Information You Provide to Us

  • Account & Order Details: Name, email address, billing and shipping address, phone number, and payment information
  • Customer Support: Information you share when you email or message us
  • Marketing Preferences: Email address and preferences when you sign up for our newsletter
  • Reviews & Public Content: Information you choose to share on our website (such as product reviews)

2. Information Collected Automatically

  • Device Information: Browser type, operating system, IP address, time zone, and language
  • Usage Information: Pages you visit, products you view, time spent on the site, and how you arrived
  • Cookies & Tracking: Cookies, pixels, and similar technologies (see Cookies section below)

3. Information from Third Parties

  • Payment Processors: Verification details from Shopify Payments and other gateways
  • Shipping Partners: Tracking and delivery confirmations
  • Analytics & Advertising Providers: Aggregated usage and audience data

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and customer service messages
  • Respond to your questions and provide support
  • Send marketing communications (only with your consent — you can unsubscribe at any time)
  • Show you relevant ads on other platforms, including through Google Ads remarketing and similar services (only where permitted and with your consent)
  • Improve our website, products, and customer experience
  • Detect, prevent, and address fraud, abuse, or security issues
  • Comply with legal obligations and enforce our terms

Service Providers We Share Information With

To run our business, we share limited personal information with trusted service providers. These partners are contractually required to protect your data and use it only for the purposes we authorize.

  • Shopify Inc. — Our e-commerce platform, hosting, and payment processing
  • Printful Inc. — Order fulfillment, printing, embroidery, and shipping logistics
  • Shipping Carriers — Tracked delivery partners for shipments within Canada
  • Payment Processors — Shopify Payments, Apple Pay, Google Pay, Shop Pay, and other authorized gateways
  • Email Marketing Platforms — For sending newsletters and transactional emails (only with your consent)
  • Analytics Providers — Such as Google Analytics, to understand site usage
  • Advertising Platforms — Such as Google Ads, Meta, and similar platforms, for marketing and remarketing campaigns (where you have consented)
  • Customer Support Tools — Platforms we use to respond to your inquiries

We do not sell your personal information to third parties.

Personalized Advertising

We use Google Ads and similar advertising platforms to show you relevant products on other websites you visit. This is known as remarketing or personalized advertising.

These platforms may collect information about your visits to our website using cookies and similar technologies. They use this information to show you ads for novia fine products on other websites in their networks.

You can opt out of personalized advertising at any time by:

Legal Disclosures

We may disclose your personal information when we believe in good faith that disclosure is:

  • Required by law, court order, subpoena, or other legal process
  • Necessary to protect the rights, property, or safety of novia fine, our customers, or others
  • Required in connection with a business transaction such as a merger, acquisition, or sale of assets

International Data Transfers

Because our service providers (including Shopify and Printful) operate in countries outside Canada — including the United States and the European Union — your personal information may be transferred to, stored in, and processed in those countries.

When personal data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, and contractual protections that meet applicable privacy laws.

Cookies & Tracking Technologies

We use cookies and similar technologies to keep our website running smoothly, remember your preferences, and understand how visitors use our site.

Types of cookies we use:

  • Essential cookies — Required for the website to function (shopping cart, checkout)
  • Performance cookies — Help us understand how the site is used so we can improve it
  • Marketing & Advertising cookies — Used to show relevant ads on other websites and platforms, including Google Ads (only with your consent)

You can control cookies through your browser settings. Note that disabling essential cookies may prevent parts of our site from working correctly.

Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy:

  • Order records: 7 years (required for Canadian tax and accounting purposes)
  • Customer accounts: Until you request deletion or your account is inactive for 3+ years
  • Marketing communications: Until you unsubscribe
  • Customer support messages: Up to 2 years after resolution
  • Website analytics: Up to 26 months in aggregated form

Your Rights

Under PIPEDA, Quebec Law 25, and other applicable privacy laws, you have the right to:

  • Access — Request a copy of the personal information we hold about you
  • Correct — Request corrections to inaccurate or incomplete information
  • Delete — Request deletion of your personal information (subject to legal retention requirements)
  • Portability — Request a copy of your data in a portable format
  • Withdraw Consent — Withdraw consent for marketing communications or other uses based on consent
  • Restrict Processing — Ask us to limit how we use certain information
  • Object — Object to certain types of processing, including direct marketing
  • Complain — File a complaint with your local privacy regulator

To exercise any of these rights, email us at support@noviafine.com. We'll respond within 30 days. To protect your privacy, we may need to verify your identity before fulfilling your request.

You may also authorize an agent to submit a request on your behalf, subject to identity verification.

Marketing Communications

We only send marketing emails to people who have opted in (such as by subscribing to our newsletter or checking the marketing box at checkout).

You can unsubscribe at any time by:

  • Clicking the "unsubscribe" link at the bottom of any marketing email
  • Emailing us at support@noviafine.com

Even after you unsubscribe from marketing, we may still send you transactional emails related to your orders (order confirmations, shipping updates, customer support replies).

Security & Data Protection

We take reasonable physical, technical, and administrative measures to protect your personal information from loss, theft, unauthorized access, disclosure, or alteration. These measures include:

  • SSL/TLS encryption on all transactions
  • PCI-DSS compliant payment processing
  • Secure data storage with reputable hosting providers
  • Restricted internal access on a need-to-know basis

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

If a data breach occurs that poses a real risk of significant harm, we will notify affected individuals and the relevant authorities in accordance with PIPEDA's breach notification requirements.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us at support@noviafine.com and we will delete it promptly.

For users between 13 and the age of majority in their jurisdiction, we recommend parental guidance when making purchases.

Third-Party Links

Our site may contain links to third-party websites or platforms (such as social media, partner sites, or external blogs). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before sharing any personal information.

User-Generated Content

Our website may allow you to post reviews, comments, or other content. Anything you choose to share publicly may be visible to others and is no longer considered private. Please be thoughtful about what you share.

You can request removal of your public content by emailing support@noviafine.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we'll update the "Last Updated" date at the top of this page and notify you by email or through a prominent notice on our website.

We encourage you to review this Policy periodically.

Filing a Complaint

If you have concerns about how we handle your personal information, please contact us first at support@noviafine.com. We take all complaints seriously and will work with you to resolve any issues.

If you're not satisfied with our response, you have the right to file a complaint with:

  • Office of the Privacy Commissioner of Canada — priv.gc.ca
  • Commission d'accès à l'information du Québec (if you reside in Quebec) — cai.gouv.qc.ca
  • The privacy regulator in your jurisdiction

Contact Us

If you have questions, concerns, or requests about this Privacy Policy or our data practices, please reach out:

Email: support@noviafine.com
Mailing Address: 52 Churchill Ave, Toronto, ON, M6J 2B4, Canada
Hours: Monday – Sunday, 8:00 AM – 6:00 PM EST
Response Time: Within 30 days for formal privacy requests

We are committed to protecting your privacy and maintaining transparency about how your information is handled.